Shipping policy

At Sakali, we are committed to providing you with a seamless shopping experience, including a transparent and reliable shipping process. Please review our shipping policy to understand how we handle the delivery of your cherished Sakali products:

Order Processing:

  • Orders are typically processed within 5 business days (excluding weekends and holidays) from the date of purchase.
  • You will receive a confirmation email with tracking information once your order is shipped.

Shipping Methods:

  • We offer various shipping options. Shipping fees are kindly covered by Sakali.

Shipping Times:

  • Delivery times vary depending on your location and selected shipping method. Estimated delivery times will be provided during the checkout process.
  • Please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times.

International Shipping:

  • Sakali proudly serves customers worldwide. However, please be aware that international shipments may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
  • Delays in customs clearance may also affect delivery times for international orders.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
  • Please allow some time for tracking information to become available after your order is shipped.

Shipping Fees:

  • Shipping fees are kindly covered by Sakali.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete to prevent delivery delays. Sakali is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

  • Sakali is not responsible for lost or stolen packages once they are marked as "Delivered" by the carrier. Please ensure that you provide a secure delivery location or consider using a delivery service with signature confirmation if needed.

Contact Us:

  • If you have any questions or concerns about our shipping policy or require assistance with your order, please contact our Customer Support Team at info@sakali.eu. We are here to assist you.

Note: The terms and conditions of our shipping policy are subject to change without prior notice. Please refer to our website for the most up-to-date information.